Cancellation & Refund Policy

Cancellation & Refund Policy

At Findoo (accessible at findoobusiness.com), we are committed to providing value-driven digital visibility, verified listings, and promotion services to local business owners and service professionals.

1. Scope of This Policy

This Cancellation and Refund Policy applies to all digital services, paid business listing subscriptions (Standard, Premium, Premium Plus), top-banner advertisements, verified badge upgrades, and lead generation packages purchased on our platform.

2. Subscription Cancellation Policy

• User-Initiated Cancellation: You can cancel your subscription plan at any time through your User Dashboard or by contacting our customer support team via email or phone.
• Service Continuation: Once a subscription is cancelled, your business listing will remain active with its current tier benefits until the conclusion of the active paid billing cycle. No further automatic renewals or deductions will take place.
• No Early Termination Penalty: There are no cancellation fees or penalties for stopping your subscription plan.

3. Refund Eligibility & Guidelines

Because Findoo provides digital directory and online advertising services that take effect upon publishing, refunds are governed by the following criteria:

• Full Refund within 7 Days (Non-Activation): If you have purchased a paid listing subscription or promotion package and your listing was not activated, verified, or published due to technical errors or moderation rejection on our end, you are entitled to a 100% full refund upon request within 7 calendar days from the transaction date.
• Duplicate or Erroneous Transactions: If your bank account, card, or UPI was debited multiple times due to a payment gateway glitch or network timeout, the duplicate charge will be verified and refunded in full immediately.
• Non-Refundable Situations: Once your business listing, promotion, banner ad, or mini-website has been reviewed, approved, and displayed live to the public on the Findoo platform, subscription fees are non-refundable as digital infrastructure, indexing, and promotional resources are consumed immediately.
• Policy Violations: Listings that violate our Terms of Use (e.g. promoting unlawful services, misleading claims, or counterfeit goods) and are subsequently suspended by moderators are not eligible for any refund.

4. Refund Processing Timeframe & Mode

• Approval Window: All refund requests are reviewed and verified by our billing team within 24 to 48 business hours.
• Crediting Timeline: Once approved, the refund will be initiated immediately and credited to your account within 5 to 7 business days, subject to your bank's or card issuer's clearing cycle.
• Original Payment Method: In accordance with RBI and banking regulations, all refunds are credited directly back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI) used at the time of purchase. Cash or manual third-party payout transfers are not permitted.

5. How to Request a Refund

To initiate a cancellation or refund inquiry, please email us with the following details:

1. Your Registered Full Name and Account Email.
2. Transaction ID / Payment Reference Number or Invoice Number.
3. Business Listing Title.
4. Reason for cancellation or refund request.